Alpine Boutique Apartments

Terms & Conditions

Hi there!

Thank you very much for booking your special get away with us at Alpine Boutique Apartments

We assure that everything possible will be done to help you have a terrific and revitalising time away in the Victorian Alpine ;D

In regard to securing your stay please let us know via email or phone, if you would like to pay 50% via Direct Deposit
or if you would like us to charge your Credit Card provided.

If we have not received your preferred method of payment within 5 days of booking we will automatically charge your Credit Card.

Cancellation Policy:-

For Bookings and transfers made on or after the 20th July 2021.

1. If:-
a. Once booked and you cancel your booking, at any time prior to the commencement date of the reservation; or

b. If the Falls Creek Alpine Resort Management Board (“the Management Board”) close the Falls Creek Alpine Resort, due to COVID-19 requirements; or

c. If staff associated with the apartment, or a recently departed prior guest of the
apartment, that you are booking, test positive for COVID-19;
and, as a result of the above your booking is cancelled, 90% of the full rental amount will be refunded, with a 10% deduction. This represents a 10% administration charge (of total booking amount).

2. If you cancel your booking between:-
i. 60 days prior to the commencement of the reservation; and
ii. 21 days prior to the commencement of the reservation;
15% of the full rental shall be deducted by Alpine Boutique Apartments, with the balance of what has been paid by you, being refunded.

3. If you cancel your booking within 21 days of the commencement date of the reservation, there will be no refund.

4. Notwithstanding the above, if the booking cancellation is caused by:-
i. Hard Border Closure; and/or
ii. Hard Border Closure, combined with *self isolation restrictions; and/or
iii. you and your intended fellow accommodation occupants, physically testing
positive to COVID-19; then a 90% refund will be paid to you for the booking cancellations. (This represents a 10% administration charge (of total booking amount).
Production of Government documentation, providing the qualification for the COVID- 19 rental refund, will be required, and must be produced, prior to the COVID-19 refund being paid.

5. If as a result of COVID interstate travel restrictions, there is a reasonable probability that an interstate guest booking, will not be able to honour their booking, for the 2021 season, Alpine Boutique Apartments reserve the right to terminate such future booking, and refund 100% of the booking.

6. Alpine Boutique Apartments shall not be responsible for reimbursing you any travel or other ancillary costs, resulting from the cancellation of the booking.

*Self Isolation; Self Isolation due to direct contact with COVID 19 and or an order to Self Isolate by Government regulation due to exposure to COVID 19.
This does not include Hotel Quarantine and or Home Quarantine.

Payment Policy

Direct deposit details:
ABM Trust
BSB: 032-736
ACC : 324637

CHECK IN

Do not forget the following documents to proceed your check in

i. Valid credit card

ii. Valid ID document (compulsory for foreigners)

If your reservation includes other guests, they are allowed to check in before your arrival only by presenting at least one of these documents

i. Printed Reservation Confirmation

ii. Valid credit card used for the reservation

iii. Valid ID of the person who booked the room

Unfortunately, for security reasons we won’t be able to let your guest(s) check in without at least one of these documents.

BOOKING CONDITIONS

v. A valid credit card must be provided at the time of booking as security.

vi. All damages to property will be charged to Credit Card of Booking Holder

vii. Alpine Boutique Apartments are strictly Non Smoking. Smoking in Rooms will incur a $250 cleaning excess.

Cancellation Policy

Hi there!

Thank you very much for booking your special get away with us at Alpine Boutique Apartments

We assure that everything possible will be done to help you have a terrific and revitalising time away in the Victorian Alpine ;D

In regard to securing your stay please let us know via email or phone, if you would like to pay 50% via Direct Deposit
or if you would like us to charge your Credit Card provided.

If we have not received your preferred method of payment within 5 days of booking we will automatically charge your Credit Card.

Cancellation Policy:-

For Bookings & transfers made on or after the 20th July 2021.

1. If:-
a. Once booked and you cancel your booking, at any time prior to the commencement date of the reservation; or

b. If the Falls Creek Alpine Resort Management Board (“the Management Board”) close the Falls Creek Alpine Resort, due to COVID-19 requirements; or

c. If staff associated with the apartment, or a recently departed prior guest of the
apartment, that you are booking, test positive for COVID-19;
and, as a result of the above your booking is cancelled, 90% of the full rental amount will be refunded, with a 10% deduction. This represents a 10% administration charge (of total booking amount).

2. If you cancel your booking between:-
i. 60 days prior to the commencement of the reservation; and
ii. 21 days prior to the commencement of the reservation;
15% of the full rental shall be deducted by Alpine Boutique Apartments, with the balance of what has been paid by you, being refunded.

3. If you cancel your booking within 21 days of the commencement date of the reservation, there will be no refund.

4. Notwithstanding the above, if the booking cancellation is caused by:-
i. Hard Border Closure; and/or
ii. Hard Border Closure, combined with *self isolation restrictions; and/or
iii. you and your intended fellow accommodation occupants, physically testing
positive to COVID-19; then a 90% refund will be paid to you for the booking cancellations. (This represents a 10% administration charge (of total booking amount).
Production of Government documentation, providing the qualification for the COVID- 19 rental refund, will be required, and must be produced, prior to the COVID-19 refund being paid.

5. If as a result of COVID interstate travel restrictions, there is a reasonable probability that an interstate guest booking, will not be able to honour their booking, for the 2021 season, Alpine Boutique Apartments reserve the right to terminate such future booking, and refund 100% of the booking.

6. Alpine Boutique Apartments shall not be responsible for reimbursing you any travel or other ancillary costs, resulting from the cancellation of the booking.

*Self Isolation; Self Isolation due to direct contact with COVID 19 and or an order to Self Isolate by Government regulation due to exposure to COVID 19.
This does not include Hotel Quarantine and or Home Quarantine.