Le Chalet

Terms & Conditions

Hi there!

Thank you very much for booking your special get away with us at Alpine Boutique Apartments

We assure that everything possible will be done to help you have a terrific and revitalising time away in the Victorian Alpine ;D

In regard to securing your stay please let us know via email or phone, if you would like to pay 50% via Direct Deposit
or if you would like us to charge your Credit Card provided.

If we have not received your preferred method of payment within 5 days of booking we will automatically charge your Credit Card.

Cancellation Policy:-

For Bookings made on or after the 20th July 2021.

1. If:-
a. You cancel your booking, more than 60 days prior to the commencement date of the reservation: or

b. If the Falls Creek Alpine Resort Management Board (“the Management Board”) close the Falls Creek Alpine Resort, due to COVID-19 requirements; or

c. If staff associated with the apartment, or a recently departed prior guest of the
apartment, that you are booking, test positive for COVID-19;
and, as a result of the above your booking is cancelled, 90% of the full rental amount will be refunded, with a 10% deduction. This represents a 10% administration charge (of total booking amount).

2. If you cancel your booking between:-
i. 60 days prior to the commencement of the reservation; and
ii. 21 days prior to the commencement of the reservation;
15% of the full rental shall be deducted by Alpine Boutique Apartments, with the balance of what has been paid by you, being refunded.

3. If you cancel your booking within 21 days of the commencement date of the reservation, there will be no refund.

4. Notwithstanding the above, if the booking cancellation is caused by:-
i. Hard Border Closure; and/or
ii. Hard Border Closure, combined with *self isolation restrictions; and/or
iii. you and your intended fellow accommodation occupants, physically testing
positive to COVID-19; then a 90% refund will be paid to you for the booking cancellations. (This represents a 10% administration charge (of total booking amount).
Production of Government documentation, providing the qualification for the COVID- 19 rental refund, will be required, and must be produced, prior to the COVID-19 refund being paid.

5. If as a result of COVID interstate travel restrictions, there is a reasonable probability that an interstate guest booking, will not be able to honour their booking, for the 2021 season, Alpine Boutique Apartments reserve the right to terminate such future booking, and refund 100% of the booking.

6. Alpine Boutique Apartments shall not be responsible for reimbursing you any travel or other ancillary costs, resulting from the cancellation of the booking.

*Self Isolation; Self Isolation due to direct contact with COVID 19 and or an order to Self Isolate by Government regulation due to exposure to COVID 19.
This does not include Hotel Quarantine and or Home Quarantine.

Payment Policy

To secure your stay with us please contact us within 24 hours of booking with your preferred method of payment along with your full address and post code.

Our direct deposit details are as follows:

Westpac.
ABM Trust.
BSB: 032 736
ACC: 350966

Please reference your surname.

Where paying with a Credit Card you will incur a 2% card fee.

If paying with direct deposit details provided please ensure you reference your surname and send an email letting us know you ahem down a direct deposit so we can keep an eye out for it.

Alpine Boutique Apartments reserve the right to hold a $1000 deposit against a valid credit card on arrival for the duration of your stay as a security Bond against any damages. This Bond will be returned within 3 business days.

PLEASE follow the Falls Creek Resort management website at www.fallscreek.com.au for all and any village related information regarding COVID-19

Cancellation Policy

Hi there!

Thank you very much for booking your special get away with us at Alpine Boutique Apartments

We assure that everything possible will be done to help you have a terrific and revitalising time away in the Victorian Alpine ;D

In regard to securing your stay please let us know via email or phone, if you would like to pay 50% via Direct Deposit
or if you would like us to charge your Credit Card provided.

If we have not received your preferred method of payment within 5 days of booking we will automatically charge your Credit Card.

Cancellation Policy:-

For Bookings made on or after the 20th July 2021.

1. If:-
a. You cancel your booking, more than 60 days prior to the commencement date of the reservation : or

b. If the Falls Creek Alpine Resort Management Board (“the Management Board”) close the Falls Creek Alpine Resort, due to COVID-19 requirements; or

c. If staff associated with the apartment, or a recently departed prior guest of the
apartment, that you are booking, test positive for COVID-19;
and, as a result of the above your booking is cancelled, 90% of the full rental amount will be refunded, with a 10% deduction. This represents a 10% administration charge (of total booking amount).

2. If you cancel your booking between:-
i. 60 days prior to the commencement of the reservation; and
ii. 21 days prior to the commencement of the reservation;
15% of the full rental shall be deducted by Alpine Boutique Apartments, with the balance of what has been paid by you, being refunded.

3. If you cancel your booking within 21 days of the commencement date of the reservation, there will be no refund.

4. Notwithstanding the above, if the booking cancellation is caused by:-
i. Hard Border Closure; and/or
ii. Hard Border Closure, combined with *self isolation restrictions; and/or
iii. you and your intended fellow accommodation occupants, physically testing
positive to COVID-19; then a 90% refund will be paid to you for the booking cancellations. (This represents a 10% administration charge (of total booking amount).
Production of Government documentation, providing the qualification for the COVID- 19 rental refund, will be required, and must be produced, prior to the COVID-19 refund being paid.

5. If as a result of COVID interstate travel restrictions, there is a reasonable probability that an interstate guest booking, will not be able to honour their booking, for the 2021 season, Alpine Boutique Apartments reserve the right to terminate such future booking, and refund 100% of the booking.

6. Alpine Boutique Apartments shall not be responsible for reimbursing you any travel or other ancillary costs, resulting from the cancellation of the booking.

*Self Isolation; Self Isolation due to direct contact with COVID 19 and or an order to Self Isolate by Government regulation due to exposure to COVID 19.
This does not include Hotel Quarantine and or Home Quarantine.