Margaret River Retreat

Terms & Conditions

Please check-in between 3pm and 6pm on the date of arrival and check-out by 10am on the date of departure.
Please notify us of your late check-in requirements, (After 5pm) prior to your arrival date. We are on-site and are happy to receive your emergency calls until 8pm. If Reception is unattended, please call us on 0419606777.
A minimum two night booking is required for all of our Studio and Glamping accommodation, unless specified in one of our promotions.
During peak times (Christmas and Easter and Public holidays) we require a minimum three night booking across all of our accommodations.
We aim to be a 'smoke free' farm. Please adhere to Council Fire & Emergency Regulations.
Please respect our natural environment and adhere to our strict guidelines for saving water and power, minimizing noise, vehicle access in some areas and waste disposal and recycling initiatives.
Please be advised that your accommodation rooms are not serviced everyday. You may request a 'tidy' service during peak times when you stay more than 3 nights. Fresh bath towels may be collected from reception with no charge.
During peak times, limited vehicle access in the Glamping Village requires vehicles to be parked in the main car park, after drop off of your personal items. This is appreciated at night when headlights can be disruptive.
Our bathroom and laundry amenities are strictly reserved for guests only.
Please contact us if you are wishing to make a group booking.
We are an Ecotourism Certified property and cannot accept pets.
Your booking confirmation ensures that you agree to our Terms and Conditions.

Payment Policy

All bookings require a valid credit card and a 50% deposit payment.

Payments can be processed via our online secure payment gateway. Balance of outstanding payment will take place through our payment gateway within 7 days of your arrival. Balance of payment may also be processed upon arrival using Cash and Eft payments, during normal operating hours 9am-5pm. Please notify reception to alert us of changes to your payment preference.

Upon payment and receiving our letter of confirmation of your booking you are agreeing to our booking conditions.

Cancellation Policy

Please notify reception if you need to cancel or modify your booking before 14 days of your arrival date. You will be issued a full refund, less service fees redeemed by Online Booking Agents. We regret that no refund is possible within the 14 day period.

If you choose to shorten your stay or not show up on your arrival date, you will be liable for the full amount of your tariff. Gift Vouchers may be offered with the discretion of Managers.

All cancellations which occur as a result of Covid-19 State border restrictions or ill-health are offered the opportunity to re-book, receive a Gift Voucher or a full refund (less service fees redeemed by online booking agents.)

New Vaccination Restrictions are due to come into effect in 2022. Please comply with all State and Federal Government National Plan for Australia's Covid-19 vaccination or testing requirements for entry into Western Australia.

During an anticipated severe weather event, you will be contacted and offered an opportunity to re-book your Glamping accommodation, or sent a gift certificate to the full value of your booking.

During a severe weather event which we believe puts you at risk, we will automatically upgrade your Glamping accommodation to one of our Studio Rooms.

We are happy to upgrade your booking to an available Studio room at any time throughout your stay for a flat cleaning and preparation fee of $80.