Pegasus

Terms & Conditions

Please view our Terms & Conditions at www.serenityholidayproperties.com.au/terms

Payment Policy

Thank you for your booking, we will now proceed in taking your deposit via the credit card you provided at the time of booking, or alternatively you can pay by bank transfer (details below).

Bank transfer detail:
Serenity Holiday Properties
BSB: 036-645 Acc: 011756
Please quote your full name as reference and email the remittance to the payments@serenityholidayproperties.com.

If you wish to make other payment arrangements please contact Steve at steve@serenityholidayproperties.com.au or call on 0400 912 314.

Cancellation Policy

Once your booking has been confirmed and receipted by SHP your deposit is refundable according to the terms and conditions stated in the booking platform or the Online travel agent (OTA) your booking was originally made. The booking must be cancelled in writing more than two weeks from the date of commencement of your holiday. You will be released from the liability for the full balance of hire.

If we receive written notice of cancellation less than two weeks prior to the date of commencement of your holiday and we are successful in finding guests to replace the cancelled booking you will be released from the liability for the full balance of hire. The deposit will not be refunded.

The Booking Agent recommends that the Guest takes out comprehensive holiday cancellation and protection insurance with a reputable insurance company to cater for any unforeseen circumstances which may arise including accident, ill health or any other matters beyond the Guest’s reasonable control, as once the booking has been made and confirmed, the Guest will be responsible for payment of the full rental whether or not occupation of the Property occurs.