Porters Alpine Lodge (Arrears) - DISABLE

Terms & Conditions

Schools and other Large Group please note your bookings and payments are by separate arrangement. Please use the website contact form and we will be in touch.
All online bookings include DINNER, BED and BREAKFAST, LINEN and TOWELS.
*Members remember to supply your own linen or incur an $11 per bed laundry charge.

Your credit card information is held on a secure system with no access to your CSC number possible at anytime.
Note: Access to sensitive information requires that we enter a security code for authentication. You credit card number is removed automatically a week after your stay.

WHEN YOU MAKE A BOOKING YOU ARE AGREEING TO THE FOLLOWING TERMS AND CONDITIONS.
The Lodge Managers may make changes to booked rooms at their discretion as they endeavor to fit all booked parties into suitable rooms. If you have booked a Private Room you will be sure of receiving a Private Room.
Bookings are confirmed on payment.
Your party will agree to:
-do no harm to the facilities provided, nor the surrounding environment.
-be considerate of others and do not bring tobacco, illicit drugs, lighters or chewing gum in the Lodge.
-not bring anyone under four years of age inside and ensure a parent or guardian is booked with any persons under 18 years of age
-follow the direction of the Lodge Managers. Failure to do so may result in eviction without refund

Payment Policy

Your booking is confirmed on payment of a deposit.
Pre-season -an email will be sent to you requesting you pay 50% (min $100 - max $500) within 48 hours using the link provided. The deposit may be rounded up to the closest 10.
The balance is payable on arrival at the Lodge.
During the season - your credit card will be charged 50% (max $500) using the credit card details provided at the time of booking. The balance is payable on arrival at the Lodge.

Any outstanding accounts must be settled before 10am on the day of departure by VISA, MasterCard or EftPos payment.

Cancellation Policy

CANCELLATIONS
Cancellation within 48 hours of scheduled check in time (4pm) - No refunds.
Cancellation within 2 - 7 days of scheduled check in time (3pm) - The cost of cancellation will be 60% of the full booking value, subject to a $25 minimum cancellation charge
Cancellation within 8 - 14 days of scheduled check in time (3pm) - The cost of cancellation will be 40% of the full booking value, subject to $25 minimum cancellation charge
All other cancellations incur a booking fee of 10% of the full booking value, subject to $25 minimum cancellation charge.
In exceptional circumstances the PHSC Committee will consider any refunds outside the parameters of these conditions, on receipt of a written request within 30 days. The Committees decision is full and final.

Full Refunds will also be given;
- if the Lodge closes for any reason.
- for any one day where access before 6pm via the State Highway is not legally possible (road closure).
The Lodge will close if the ski field closes for the season. The PHSC Committee reserves the right to close the Lodge at their discretion.