Pure Chalet Thredbo

Terms & Conditions

Payment Policy

Full payment for the booking will be taken off the credit card supplied at the time of booking. Cancellation fees will be charged in accordance with the Cancellation Conditions set out below.
All major credit cards are accepted; however 3% will be added to American Express and Diners Club cards

Cancellation Policy

Cancellation of a booking must be in writing or email and must be received by Pure Chalet at the address or email address stated on the accompanying Booking Advice. Cancellation fees will be charged on confirmed bookings in accordance with the following periods

Pure Chalet’s revised COVID-19 Cancellation Policy allows guests to request a cancellation or change the dates of their booking if:
Thredbo is subsequently closed due to a COVID-19 outbreak; or
Government policies due to COVID-19 prevent guests from travelling on their intended dates.

Cancellation Conditions
Failure to make final payment on the due date will result in an automatic cancellation of the booking without notice and the following Cancellation fees will also apply.

Cancellation Fees:
1. Bookings cancelled more than 60 days prior to the arrival date are subject to a cancellation fee of 0%.
2. Bookings cancelled 30 to 60 days prior to the arrival date will incur a cancellation fee of 50%.
3. For those bookings cancelled less than 30 days prior to the arrival date, a cancellation fee of 100%, (that is, there will be no refund).

Weather Conditions
Under no circumstances can Pure Chalet be held responsible for snow or weather conditions, nor can any bookings be cancelled other than in accordance with the cancellation policy detailed above.