Rainforest Ranch

Terms & Conditions

GENERAL:
Payment for all on line bookings via our website is by credit card in the name of person making booking.
For payments by other methods please contact Rainforest Ranch direct.
Rainforest Ranch reserves the right to cancel a booking(s)when required payment have not been made.
Rainforest Ranch reserves the right to vary these conditions for certain individual and group bookings upon request.
All guests will be required to register on arrival and cabins may only be occupied by registered guests
CHECK IN / CHECK OUT:
Check-in from 2pm. Check-out is at 10.30 am. Guest Invoice can be supplied on check out.
Damage & Missing Items:
Guests are responsible for any damage and missing items arising from their stay. Charges for damage & missing items will be debited to the nominated credit card given as security unless alternative arrangements are made prior to check out.
Untidy Departure:
Guests are expected to leave their room in a neat & tidy condition. Cooking utensils & BBQ must be cleaned and utensils returned to cupboard. This includes area around fireplace.
Without exception a Min $55 will be charged to the guest for cleaning if condition above is not adhered to. Charges will be automatically debited to the nominated credit card given as security.
GROUP BOOKINGS
Responsibility for payment of all venue fees, accommodation and any other charges not paid for by individual guests remains with the Group Booking Person/Event Organiser.
Names of guests occupying cabins must be advised 30 days prior to event or on booking.
For clarification on any of these terms & conditions please contact reception. reservations@rainforestranch.com.au or phone 0447 555186

ON ARRIVAL AN EXTRA $100.00 WILL BE PROCESSED ON GUEST'S CREDIT CARD AS SECURITY CREDIT FOR THE BOOKING.
ON DEPARTURE ANY OUTSTANDING ROOM CHARGES WILL BE DEDUCTED AND ANY REMAINING CREDIT REFUNDED.

Payment Policy

$55 per cabin is payable at the time of booking for all bookings. In the case of
made more than 7 days before arrival date: BALANCE IS DUE 7 DAYS PRIOR TO ARRIVAL except in the case of bookings at Easter or between 24th Dec & 2nd Jan. BALANCE for these bookings IS DUE 14 DAYS PRIOR TO ARRIVAL. Balances will be automatically debited to credit card used at time of booking. Sufficient funds need to be available to process payment.
In the case of bookings made less than 7 days before arrival date or less than 14 days for bookings at Easter or between 24th Dec & 2nd Jan, full payment is due at time of booking.
For ALL group bookings - BALANCE for these bookings IS DUE 14 DAYS PRIOR TO ARRIVAL.

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Cancellation Policy

A
If Notice of 14 Days or more is given for bookings at Easter or between 24th Dec & 2nd Jan & notice of 7 Days or more is given for bookings at other times a cancellation fee of $55.00 per cottage will be applied to booking.
B
If notice of less than 14 Days for bookings at Easter or between 24th Dec & 2nd Jan & notice of less than 7 Days for bookings at other times full payment will have been processed and no refunds will be given unless the cancelled booking is subsequently filled or part filled. In this case a full or partial refund of the payment less a cancellation fee of $55.00 per cottage will be given. Payments may be transferred to a new booking at another time without penalty.