East Lake Travellers Lodge

Terms & Conditions

Pet policy

Pets must strictly remain on leads at all times when outside of rooms.
For hygiene reasons, no pets are allowed in the common room.
Pets must not bark excessively or cause disruption to other guests.
Dog owners are personally responsible for their animals and will be held accountable for their pet's behavior. This includes any and all personal injuries and/or property damage or losses in relation to any actions caused by or because of their pet.
Pet owners are 100% responsible for picking up and disposing of their pet's waste.

Payment Policy

**IF BOOKED DIRECTLY**
A non-refundable 20% deposit is required within 7 days of booking. The booking will not be confirmed until the deposit payment has been received. Payment may be made via EFT, VISA, or MasterCard (these involve 2.2% processing fee). If a Direct Bank transfer is preferred please make a note at the time of booking, so we can arrange a bank transfer. Payment of the remaining balance is required 14 days prior to arrival. Failure to provide the remaining balance will result in the cancellation of the booking. If the booking is made within 14 days of arrival date the full amount is due upon booking.

Cancellation Policy

** IF BOOKED DIRECTLY**
Cancellations are accepted up to 14 days prior to arrival, with the non-refundable deposit of 20% held as a cancellation fee. Please note, if the booking is canceled or modified within 14 days of the reservation the total price of the reservation will be charged. In the case of a no-show, the total price of the reservation will be charged. We are only able to provide a refund if we are able to re-book your room and fill the gap left by your cancellation. Only in this instance will you receive your money back, less the 20% cancellation fee.