South Coast Retreat

Terms & Conditions

NOTE If you have booked to stay before 15 December 2021 please reply immediately if anyone in your group over 16 years of age are not fully vaccinated and advise which of these two options you prefer: postpone your travel until after 15 December 2021 or cancel your booking.

You agree:
- You are entitled to travel subject to the rules and restrictions in NSW current at the time of travel to help stop the spread of COVID-19 (see https://www.nsw.gov.au/covid-19/rules)
- To practice NSW Health's requirements of 1.5m physical distancing and personal hygiene including a maximum or 2 people (and use of the hand sanitiser) in the shared laundry and a maximum of 10 people around each firepit. Surveillance cameras are in use.
- If you become unwell with symptoms consistent with COVID-19 to immediately get tested and stay in your accommodation or return to your home until you have received the test result
- External visitors are allowed during daylight hours only and subject to capacity limits of one person per 4 square metres
- Not to make unreasonable noise at any time, particularly after 10pm
- Up to 2 dogs are welcome in each cabin, safari tent or house but not in bedrooms or bathrooms. Restricted breed dogs; dogs declared dangerous or menacing; or nuisance dogs are not permitted
- Dogs must be under control and well-behaved, are not permitted on furniture and may not be left unattended at any time. Dog are not to be fed or given water inside accommodation and must be cleaned up after
- Failure to meet any of the above may result in your stay being terminated and payment taken for the full booking
- Accommodation must be left clean, tidy and vacated by 10am on the day of departure
- No refunds for early departures
- Any charge for services to you, or any damage, extra cleaning or loss to our accommodation or equipment at South Coast Retreat for which you are responsible, that are not billed at the time of your departure may be charged to the same credit card used to pay your account or to the credit card used to guarantee payment of your account

Payment Policy

Any outstanding balance will be charged to the credit card used to secure the booking 7 days before arrival (or 28 days in the case of a long term or group booking or for stays during school holidays or long weekends).
If payment is declined we will attempt to contact the guest by phone and e-mail. If payment cannot be secured by close of business that same day the booking will be cancelled and the guest notified by e-mail.
Credit card details are required as security for bookings. Payment by American Express incurs a 4.4% surcharge. Visa and Master Card are surcharge free.

Cancellation Policy

The guest can cancel free of charge up to seven days before arrival (or 28 days in the case of a long term or group booking or for stays during school holidays or long weekends).
The guest will be charged the total price if they cancel within 7 days of arrival (or 28 days in the case of a long term or group booking or for stays during school holidays or long weekends), do not show on the day of scheduled arrival, or depart earlier than the scheduled day of departure. When accommodation is resold for the same period a refund will be issued up to the same resold value but not exceeding the original guest’s charge.
If a stay is affected by government-issued travel restrictions the guest can cancel anytime free of charge the full stay (or if already staying, the remaining portion of the stay).