Tolpuddle Farm

Terms & Conditions

Tolpuddle Farm is a working goat farm, dairy and cheese factory. There are inherent risks on any farm that guests need to understand. We have dams and water troughs in paddocks, barbed wire on fences, farm animals (goats, alpaca, chickens and working dogs), and farming equipment and vehicles moving around the farm. Children must remain under the direct supervision of a responsible adult for the duration of their stay. Tolpuddle farm guests can interact with all of our animals over fence lines surrounding the farmhouse acreage. Some paddocks and areas are only accessible when accompanied by Tolpuddle owners and staff for guided tours. All guests must observe signage for the safety and welfare of themselves and our farm animals. We thank you in advance for your understanding and cooperation.

The farm gate is open to visitors from 11am - 4pm, Thursday – Saturday (September until June). Farmstay guests have private access to the farmhouse and front garden during these hours. However, farm visitors have access to the driveway for parking and the Cellar Door and rear garden for cheese tastings, grazing platters and drinks. Guests may choose to book a picnic table to sit down and enjoy a grazing platter and drinks in the rear garden. Alternatively, we have suggested Day Trip itineraries to explore the region during farm gate opening hours.

Arrivals & Departures:

Check in time is 2pm, and departure is 11am. Before departure, all food must be removed from fridges, all rubbish put in the bins provided, and crockery and cutlery washed and packed away. A $50 excess cleaning fee may be charged if the property is not left in a clean and tidy condition. All furniture and furnishings must be left in their original position, windows and doors are to be locked. and keys must be returned. Guests are responsible for the safekeeping of accommodation keys. A fee may be charged for the replacement of lost keys.

Room Access and Extra Beds:

Access is provided to the number of rooms booked by guests. When a booking is made for 1 room, the other two rooms will be locked and inaccessible. When a booking is made for 2 rooms, the remaining 1 room will be locked and inaccessible. Rollaway beds for extra guests are only available when all 3 rooms are booked.

Prohibited activities:

Our septic treatment system requires that sanitary items and nappies are disposed of separately. Guests must not flush these items down the toilet as it will cause a blockage. A plumbing fee may be charged in the event of a blockage caused by misuse of facilities. Smoking is allowed outdoors, but only outside farm gate opening hours. A $100 cleaning levy may be charged should any evidence be found of smoking occurring within the Property. Fires are permitted in the designated fireplaces only and must be kept manageable. All fires must be fully extinguished before guests go to bed or stop attending the fire. Guests are not permitted to use motorbikes or quad bikes on the farm, and shooting is strictly prohibited.

Authority:

By confirming a booking with Tolpuddle Farm you agree on behalf of your group to comply with the terms & conditions set out above, and any reasonable directives from the owners and their staff during your stay. Any damage, loss or expense incurred by Tolpuddle Farm as a result of your breach of these Terms & Conditions will be charged against the credit card used to secure your booking. Such charges may include, but are not limited to, any breakage, damage or excess cleaning requirements, extra Guests or Visitors beyond those declared, replacement of lost keys.

Payment Policy

Credit card details are required to secure all bookings, but no payment is required up front. A Tax Invoice will be issued upon receipt of your booking. Payment is then processed 24 hours prior to your arrival. Guests may elect to pay by EFT to avoid 2.2% credit card transaction fees. Funds must be transferred to the following bank account 24 hours prior to your arrival:

D Jacka & MA Jacka
BSB 063 531
Account 1052 0086

Any balance outstanding for farmstay accommodation, extras, applicable fees or purchases made from Cellar Door after check-in will be charged to your nominated credit card, should payment not be made prior to departure.

Cancellation Policy

Cancellations and date transfers with more than 2 weeks’ notice will incur a $25 administration fee only. One change of date can be made per booking, unless exceptional circumstances apply.

Cancellations with between 1 and 2 weeks’ notice incur a 50% cancellation fee. Cancellation with less than 1 weeks’ notice will incur a 100% cancellation fee.

Cancellation fees may be waived in exceptional circumstances, including compulsory quarantine, border closures or lock-down due to COVID-19.