Whistling Frog Holiday Park
Prices will be charged in New Zealand Dollars | Full Rate | Tue 19 Aug 2025 | Wed 20 Aug 2025 | Thu 21 Aug 2025 | Fri 22 Aug 2025 | Sat 23 Aug 2025 | Sun 24 Aug 2025 | Mon 25 Aug 2025 | Tue 26 Aug 2025 | Wed 27 Aug 2025 | Thu 28 Aug 2025 | Fri 29 Aug 2025 | Sat 30 Aug 2025 | Sun 31 Aug 2025 | Mon 01 Sep 2025 | |
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Stay 3 nights and Save! CAMPING Photos Details |
Book | $69 | 64 | 64 | 64 | 64 | 64 | 64 | 64 | 64 | 64 | 64 | 64 | 64 | 64 | 64 |
Stay 3 nights and Save! CHALET Photos Details |
Book | $260 | 242 | 242 | 242 | 242 | 242 | 242 | 242 | 242 | 242 | 242 | 242 | 242 | 242 | 242 |
Stay 3 nights and Save! TWO BEDROOM COTTAGE (BELLBIRD) Photos Details |
Book | $295 | 279 | 279 | 279 | 279 | 279 | 279 | 279 | 279 | 279 | 279 | 279 | 279 | 279 | 279 |
Powered Sites Photos Details |
Book | $69 | 69 | 69 | 69 | 69 | 69 | 69 | 69 | 69 | 69 | 69 | 69 | 69 | 69 | 69 |
Non-Powered Tent Site Photos Details |
Book | $55 | 55 | 55 | 55 | 55 | 55 | 55 | 55 | 55 | 55 | 55 | 55 | 55 | 55 | 55 |
Non-Powered Vehicle Site Photos Details |
Book | $55 | 55 | 55 | 55 | 55 | 55 | 55 | 55 | 55 | 55 | 55 | 55 | 55 | 55 | 55 |
Kiwiana Cabin - Double Bed Photos Details |
Book | $125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 |
Kiwiana Cabin- Two Single Beds Photos Details |
Book | $125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 | 125 |
Family Bunk Cabin Photos Details |
Book | $120 | Enquire | 120 | 120 | 120 | 120 | 120 | 120 | 120 | 120 | 120 | 120 | 120 | 120 | 120 |
Motel Studio- Queen Bed Photos Details |
Book | $189 | 189 | 189 | 189 | 189 | 189 | 189 | 189 | 189 | 189 | 189 | 189 | 189 | 189 | 189 |
Motel Studio- Queen and Single Bed Photos Details |
Book | $189 | 189 | 189 | 189 | 189 | 189 | 189 | 189 | 189 | 189 | 189 | 189 | 189 | 189 | 189 |
One Bedroom Chalet, sleeps up to 4, S/C Photos Details |
Book | $260 | 260 | 260 | 260 | 260 | 260 | 260 | 260 | 260 | 260 | 260 | 260 | 260 | 260 | 260 |
One Bedroom Chalet, sleeps up to 5, S/C Photos Details |
Book | $260 | 260 | 260 | 260 | 260 | 260 | 260 | 260 | 260 | 260 | 260 | 260 | 260 | 260 | 260 |
Two Bedroom Cottage, sleeps up to 6, S/C Photos Details |
Book | $295 | 295 | 295 | 295 | 295 | 295 | 295 | 295 | 295 | 295 | 295 | 295 | 295 | 295 | 295 |
Samson Hill Lodge- Queen, Ensuite Photos Details |
Book | $220 | 220 | 220 | 220 | 220 | 220 | 220 | 220 | 220 | 220 | 220 | 220 | 220 | 220 | 220 |
Samson Hill Lodge- Double & Single, Ensuite Photos Details |
Book | $220 | Enquire | 220 | 220 | 220 | 220 | 220 | 220 | 220 | 220 | 220 | 220 | 220 | 220 | 220 |
Samson Hill Lodge- Two Singles, Shared bathroom Photos Details |
Book | $179 | 179 | 179 | 179 | 179 | 179 | 179 | 179 | 179 | 179 | 179 | 179 | 179 | 179 | 179 |
Samson Hill Lodge- Double, Shared bathroom Photos Details |
Book | $179 | 179 | 179 | 179 | 179 | 179 | 179 | 179 | 179 | 179 | 179 | 179 | 179 | 179 | 179 |
Farmhouse Traditional 1970's Standard Details |
Book | $350 | 350 | 350 | 350 | 350 | 350 | 350 | 350 | 350 | 350 | 350 | 350 | 350 | 350 | 350 |
Non-Powered Vehicle Site- single adult Details |
Book | $35 | Enquire | Enquire | 35 | 35 | 35 | 35 | 35 | 35 | 35 | 35 | 35 | 35 | 35 | 35 |
Powered Site- single adult Details |
Book | $40 | Enquire | Enquire | 40 | 40 | 40 | 40 | 40 | 40 | 40 | 40 | 40 | 40 | 40 | 40 |
Powered Site Caravan on Grass Standard Details |
Book | $65 | 65 | 65 | 65 | 65 | 65 | 65 | 65 | 65 | 65 | 65 | 65 | 65 | 65 | 65 |
Powered Tent Site Standard Details |
Book | $65 | 65 | 65 | 65 | 65 | 65 | 65 | 65 | 65 | 65 | 65 | 65 | 65 | 65 | 65 |
Move the mouse over the price for inclusions, occupancy and minimum stay |
Property Information
Chaslands - Papatowai Highway
In these stressful times take a well deserved break, take a breathe , relax and stay at the 'Whistling Frog' Forest Retreat & Holiday Park, in the heart of the Catlins Coastal Rainforest Park. Step back in time, enjoy a nostalgic visit to the nearby beachside settlement of Papatowai. 'Forest Bathe' in the unspoilt serenity of this forgotten corner of New Zealand, with it's plethora of waterfalls, magical bush hikes, nearby sea caves and uncrowded beaches. Be prepared to be 'wowed' as each vista unfolds throughout your journey down the spectacular Catlins Coast Scenic Byway.
The "Whistling Frog" cafe opening date has unfortunately been delayed due to ongoing COVID Auckland alert levels and uncertainty. However, head frogs, Tom & Nicole Peake, are currently operating their vintage Bedford, "Gourmet Food Truck", located at the Papatowai "Food and Fuel", a short 10 minute drive north of the 'Whistling Frog' Holiday Park. Go for a stroll on the beach, check out the great selection of holiday treats, milkshakes, beverages plus beer & wine options at the Papatowai Country Store and grab an 'al fresco' bite to eat at 'Peake's Kitchen'. See above photos for current hours of operation... www.facebook.com/peakeskitchen
For later arrivals, you can still enjoy Tom's excellent, 'heat n' eat' meals in your accommodation of choice available at reception or pre-order in advance by phone on (03) 415 8668 or 022 522 3910, during office hours. There are cooking facilities whether you choose to self-cater, enjoy a heat 'n eat option or go hang out with the locals at the coolest place in the Catlins, the Papatowai Country Store & Food Truck. Follow them on facebook for menu and hours: www.facebook.com/PeakesKitchen
Check out the excellent heat and eat choices at our website link with full ingredient list and video: https://www.whistlingfrogresort.com/heat-and-eat-meals.html
All camping & accommodation choices have access to a variety of cooking facilities. Campers using the shared campground kitchen will need to supply their own cooking utensils, crockery and cutlery. Indoor accommodation options have stocked kitchens. The 'heat 'n eat' meals come in a frozen, 'oven ready', eco-container. Try our options for a taste treat.
Get excited about your upcoming adventure and start planning all the fun places to see! https://www.whistlingfrogresort.com/activities.html
Visit the "Catlins Experience" link on our Youtube channel.
https://www.youtube.com/channel/UCW_mKXED-iGzzEI0cdsffHA
We look forward to having you stay with us soon, you can call us with any questions at (03) 415 8668 x 1, or call Park Hosts, Sam & Erica, 022 522 3910 for up to date information.
Property Features
- Bar / Lounge
- Wheel Chair Access
- On Site Restaurant
- Drying Room
- Disabled Access Rooms
- Camp Kitchen
- Free Parking
- DVD Library
- Library
- Non-Smoking Rooms
- Shared Bathroom Facilities
- Free WiFi
- Cafe
- Children Play Area
- Tour Desk
- Pet friendly
- Non-Smoking Property
- Guest Laundry
- Viewpoint
- TV
Accommodation Details
Stay 3 nights and Save! CAMPING Book
Our powered camper vehicle sites are located on crushed oyster shell and divided by planters. Guests have access to wifi, hot showers, bathroom facilities, TV lounge area & laundry facilties. Campervans are also able to use our dump station and fill with fresh filtered water. The Catlins is a must see during your South Island adventure, so stop in while your on the Southern Scenic Route and book to stay with us today! Please fill in your vehicle registration number when booking. If you are checking in at the self check-in kiosk, please write "ARRIVED" in the guest comments, otherwise please let us know your estimated time of arrival in the drop down options provided.
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Sleeps 8
Stay 3 nights and Save! CHALET Book
Treat yourself to our modern One-bedroom luxury chalet, which is designed to accommodate up to five people comfortably. The chalet consists of a private bedroom with executive quality Queen bed, an executive quality single bed in the lounge area, as well as a brand new sofa (which can fold out to a superior sofa bed, to sleep the additional two persons if needed.) All linens and towels are provided as well as a TV and DVD player. This is a fully self-contained unit, with bathroom, shower and a fully equipped kitchen facility for self- catering as well as complimentary in room tea and coffee station.
The modern Chalets also have a covered verandah with outdoor seating available so you can enjoy the bird song or stargazing. There is a seperate laundry facility with a washing machine and dryer in close walking distance at an additional fee. The Catlins is a must see during your South Island adventure, so stop in while your on the Southern Scenic Route and book to stay with us in our luxury chalet today!
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Sleeps 5
Stay 3 nights and Save! TWO BEDROOM COTTAGE (BELLBIRD) Book
Our Two Bedroom Cottage accommodates up to six people, consisting of a private queen bedroom, a private bedroom with two single beds, and a double sofa bed in the lounge. All linens and towels are provided as well as a TV and DVD player. This is a fully self-contained unit, with bathroom, shower and a fully equipped kitchen facility with tea and coffee. There is a seperate laundry facility with a washing machine and dryer in close walking distance at an additional fee. The Catlins is a must see during your South Island adventure, so stop in while your on the Southern Scenic Route and book to stay with us in our cottage today!
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Sleeps 6
Powered Sites Book
Our powered camper vehicle sites are located on crushed oyster shell and divided by planters. Guests have access to wifi, hot showers, bathroom facilities, TV lounge area & laundry facilties. Campervans are also able to use our dump station and fill with fresh filtered water. The Catlins is a must see during your South Island adventure, so stop in while your on the Southern Scenic Route and book to stay with us today! Please fill in your vehicle registration number when booking. If you are checking in at the self check-in kiosk, please write "ARRIVED" in the guest comments, otherwise please let us know your estimated time of arrival in the drop down options provided.
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Sleeps 8
Non-Powered Tent Site Book
There are numerous grass areas around the park available to pitch a small or large tent in the shelter of trees and flax. You can camp near a picnic table and watch the Tui and Woodpigeon fly amongst the native plants. Guests have access to the shared bathroom, shower, laundry and kitchen facilities which are in close walking distance from each site. There is also a shared common room with outside seating, dining table, TV and brochure information. The Catlins is a must see during your South Island adventure, so stop in while your on the Southern Scenic Route and book a site with us today!
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Sleeps 8
Non-Powered Vehicle Site Book
Our non-powered vehicle sites are located on crushed oyster shell and divided by planters. Guests have access to wifi, hot showers, bathroom facilities, TV lounge area & laundry facilties. Campervans are also able to use our dump station and fill with fresh filtered water. The Catlins is a must see during your South Island adventure, so stop in while your on the Southern Scenic Route and book to stay with us today! Please fill in your vehicle registration number when booking. If you are checking in at the self check-in kiosk, please write "ARRIVED" in the guest comments, otherwise please let us know your estimated time of arrival in the drop down options provided.
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Sleeps 8
Kiwiana Cabin - Double Bed Book
Kiwiana Cabins offer a unique New Zealand Experience. Used as the 'single man’s' quarters when constructing the Manapouri Power Station in Fiordland in the 1960s. Many guests refer to them as being like the "TARDIS" from the hit TV show in the 70's, "Dr WHO" small on the outside and bigger than expected on the inside: https://thedoctorwhosite.co.uk/tardis/
If you just need a bed in a fun, private setting for the night, these are ideal. Please specify if 2 x singles are required as bookings default to double beds when available. All linens and bath towels provided plus TV, DVD player, tea and coffee station. Facilities are shared park bathroom, shower, coin operated laundry (2 x $2 per load) and kitchen, plus a common room building with covered verandah and outside seating, dining table, TV and brochure information. All in close walking distance from each cabin.
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Sleeps 2
Kiwiana Cabin- Two Single Beds Book
Kiwiana Cabins offer a historic New Zealand experience. These cabins were once the single man’s quarters while working on the construction of the Manapouri Powerstation in Fiordland in the 1960s. Many call them the TARDIS, from "Dr WHO", small on the outside, fun and bigger than expected on the inside! https://thedoctorwhosite.co.uk/tardis/
If you just need a private bed for the night, our twin cabins accommodate two people in two single beds. All linens and towels are provided as well as a TV, DVD player, tea and coffee station. They share the park bathrooms, showers, laundry and kitchen facilities which are in close walking distance from each cabin. There is also a shared common room with outside seating, dining table, TV and brochure information. The Catlins is a must see during your South Island adventure, so stop in while your on the 'Southern Scenic Route' and book to stay with us in our unique Kiwiana cabins today!
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Sleeps 2
Family Bunk Cabin Book
Our basic, budget friendly bunk Cabin is ideal for a up to 3 persons. The Bunk bed has a double on the bottom and single bed on top. Linens, pillows and bath towels provided plus TV/DVD player, tea and coffee station. Facilities are shared bathroom, shower, coin operated laundry (2 x $2 per load) and kitchen. The Common Building has outside dining/seating, inside dining table, TV/lounge area and brochure information. All in close walking distance from each cabin.
The Catlins is a must see during your South Island adventure, so stop in while your on the Southern Scenic Route and book to stay with us today!
Guests are able to grab a coffee or dine at the Whistling Frog Cafe & Bar during its operating hours, with access to exclusive guest happy hour (restaurant closes during winter for refurbishments, opens for the summer season mid-October- early May, subject to variation. Enquire if you have any questions about operating hours, reservations are recommended.
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Sleeps 3
Motel Studio- Queen Bed Book
This motel room accommodates a couple in a queen bed. All linens and towels are provided as well as a TV and DVD player. Each room has tea and coffee provided, with mugs, glasses, plates, bowls and cutlery. The Motel rooms have an ensuite with bathroom and shower. We offer a shared kitchen facility exclusive to our motel guests, with both indoor and outdoor seating available. The kitchen is located within the Motel block, only a short walk from your room. There is a separate laundry facility with a coin op washing machine and dryer in camp area. The Catlins is a must see during your South Island adventure, so stop in while your on the Southern Scenic Route and book to stay with us in our motel studio today!
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Sleeps 2
Motel Studio- Queen and Single Bed Book
This Motel room accommodates up to three people, consisting of a queen and single bed in the same room. All linens and towels are provided as well as a TV and DVD player. Each room has tea and coffee provided, with mugs, glasses, plates, bowls and cutlery. The Motel rooms have an ensuite with bathroom and shower. We offer a shared kitchen facility exclusive to our motel guests, with both indoor and outdoor seating available. The kitchen is located within the Motel block, only a short walk from your room. There is a seperate laundry facility with a washing machine and dryer in close walking distance at an additional fee. The Catlins is a must see during your South Island adventure, so stop in while your on the Southern Scenic Route and book to stay with us in our motel studio today!
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Sleeps 3
One Bedroom Chalet, sleeps up to 5, S/C Book
Modern one-bedroom self-contained chalet, which is designed to accommodate up to five people comfortably. The chalet consists of a private bedroom with executive quality Queen bed, an executive quality single bed in the lounge area, as well as a brand new sofa (which can fold out to a superior sofa bed, to sleep the additional two persons if needed.) All linens and towels are provided as well as a TV and DVD player. This is a fully self-contained unit, with bathroom, shower and a fully equipped kitchen facility for self- catering as well as complimentary in room tea and coffee station.
The modern Chalets also have a covered verandah with outdoor seating available so you can enjoy the bird song or stargazing. There is a seperate laundry facility with a washing machine and dryer in close walking distance at an additional fee. The Catlins is a must see during your South Island adventure, so stop in while your on the Southern Scenic Route and book to stay with us in our luxury chalet today!
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Sleeps 5
Two Bedroom Cottage, sleeps up to 6, S/C Book
Our Two Bedroom Cottage accommodates up to six people, consisting of a private queen bedroom, a private bedroom with two single beds, and a double sofa bed in the lounge. All linens and towels are provided as well as a TV and DVD player. This is a fully self-contained unit, with bathroom, shower and a fully equipped kitchen facility with tea and coffee. There is a seperate laundry facility with a washing machine and dryer in close walking distance at an additional fee. The Catlins is a must see during your South Island adventure, so stop in while your on the Southern Scenic Route and book to stay with us in our cottage today!
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Sleeps 6
Samson Hill Lodge- Queen, Ensuite Book
Our newest addition to the resort is our Samson Hill Lodge, located just above the main resort. It features five large ensuites on the front of the complex, and five smaller rooms with shared bathroom on the back of the complex. All rooms have access to our brand new Lodge Lounge and Kitchen area, exclusive to our lodge guests. It features a large island, double cooking space, two full sized stand up fridges and one freezer, two large dining tables and a comfortable seating area with couches and TV. The entire complex can also be booked for groups, functions and corporate conferences.
This room features a Queen bed for a couple, with full linens and towels provided, personal TV, private modern bathroom and shower and a wall heater. Tea, coffee, kettle and cooking items are located in the lodge lounge area if you wish to enjoy this service. The Whistling Frog Restaurant is available October- end of April with varying hours of operation during your stay, a short walk away.
The Catlins is a must see during your South Island adventure, so stop in while your on the Southern Scenic Route and book to stay with us in our Samson Hill Lodge today!
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Sleeps 2
Samson Hill Lodge- Double & Single, Ensuite Book
Our newest addition to the resort is our Samson Hill Lodge, located just above the main resort. It features five large ensuites on the front of the complex, and five smaller rooms with shared bathroom on the back of the complex. All rooms have access to our brand new Lodge Lounge and Kitchen area, exclusive to our lodge guests. It features a large island, double cooking space, two full sized stand up fridges and one freezer, two large dining tables and a comfortable seating area with couches and TV. The entire complex can also be booked for groups, functions and corporate conferences.
This room features a Double bed and a Single Bed with full linens and towels provided, personal TV, private modern bathroom and shower and a wall heater. Tea, coffee, kettle and cooking items are located in the lodge lounge area to use at your convenience during your stay. Great for two guests needing separate beds or three guests travelling together. The Whistling Frog Restaurant is available October- end of April with varying hours of operation during your stay, a short walk away.
The Catlins is a must see during your South Island adventure, so stop in while your on the Southern Scenic Route and book to stay with us in our Samson Hill Lodge today!
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Sleeps 3
Samson Hill Lodge- Two Singles, Shared bathroom Book
Our newest addition to the resort is our Samson Hill Lodge, located just above the main resort. It features five large ensuites on the front of the complex, and five smaller rooms with shared bathroom on the back of the complex. All rooms have access to our brand new Lodge Lounge and Kitchen area, exclusive to our lodge guests. It features a large island, double cooking space, two full sized stand up fridges and one freezer, two large dining tables and a comfortable seating area with couches and TV. The entire complex can also be booked for groups, functions and corporate conferences.
This room is located in the back of the lodge accommodation and features two single beds with full linens and towels provided, personal TV, a wall heater and a separate shared bathroom and shower facility, located just a couple of doors down in the middle of the back block. Tea, coffee, kettle and cooking items are located in the lodge lounge area if you wish to enjoy this service. The Whistling Frog Restaurant is available October- end of April with varying hours of operation during your stay, a short walk away.
The Catlins is a must see during your South Island adventure, so stop in while your on the Southern Scenic Route and book to stay with us in our Samson Hill Lodge today!
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Sleeps 2
Samson Hill Lodge- Double, Shared bathroom Book
Our newest addition to the resort is our Samson Hill Lodge, located just above the main resort. It features five large ensuites on the front of the complex, and five smaller rooms with shared bathroom on the back of the complex. All rooms have access to our brand new Lodge Lounge and Kitchen area, exclusive to our lodge guests. It features a large island, double cooking space, two full sized stand up fridges and one freezer, two large dining tables and a comfortable seating area with couches and TV. The entire complex can also be booked for groups, functions and corporate conferences.
This room is located in the back of the lodge accommodation and features a Double bed for couple or single, with full linens and towels provided, personal TV, a wall heater and a separate shared bathroom and shower facility, located just a couple of door down in the middle of the back block. Tea, coffee, kettle and cooking items are located in the lodge lounge area if you wish to enjoy this service. The Whistling Frog Restaurant is available October- end of April with varying hours of operation during your stay, a short walk away.
The Catlins is a must see during your South Island adventure, so stop in while your on the Southern Scenic Route and book to stay with us in our Samson Hill Lodge today!
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Sleeps 2

c. Honeymoon Chalet Book
Treat yourself to our modern Honeymoon chalet which is designed to accommodate two people comfortably (can sleep up to 4) consisting of a private bedroom with executive quality Queen bed, a large seating area in the lounge as well as a brand new sofa (which can fold out to a superior sofa bed, to sleep an additional two persons if needed.) All linens and towels are provided as well as a TV and DVD player. This is a fully self-contained unit, with bathroom, shower and a fully equipped kitchen facility for self- catering as well as complimentary in room tea and coffee station.
The modern Chalets also have a covered verandah with outdoor seating available so you can enjoy the bird song or stargazing. There is a seperate laundry facility with a washing machine and dryer in close walking distance at an additional fee. The Catlins is a must see during your South Island adventure, so stop in while your on the Southern Scenic Route and book to stay with us in our luxury chalet today!
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Sleeps 4

Non-Powered Vehicle Site- single adult Book
Our non-powered vehicle sites are located on crushed oyster shell and divided by planters. Guests have access to the shared bathroom, shower, laundry and kitchen facilities which are in close walking distance from each site. There is also a shared common room with outside seating, dining table, TV and brochure information. Campervans are also able to use our dumping station and fill with fresh filtered water. The Catlins is a must see during your South Island adventure, so stop in while your on the Southern Scenic Route and book to stay with us today!
Guests are able to walk next door to grab a coffee or dine at the Whistling Frog Cafe & Bar during its operating hours, with access to exclusive guest happy hour (this restaurant closes during winter for refurbishments, opens for the summer season at the beginning of October- May. Enquire if you have any questions about operating hours, reservations are recommended).
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Sleeps 4

Powered Site- single adult Book
Our powered vehicle sites are located on crushed oyster shell and divided by planters. Guests have access to the shared bathroom, shower, laundry and kitchen facilities which are in close walking distance from each site. There is also a shared common room with outside seating, dining table, TV and brochure information. Campervans are also able to use our dumping station and fill with fresh filtered water. The Catlins is a must see during your South Island adventure, so stop in while your on the Southern Scenic Route and book to stay with us today!
Guests are able to walk next door to grab a coffee or dine at the Whistling Frog Cafe & Bar during its operating hours, with access to exclusive guest happy hour (this restaurant closes during winter for refurbishments, opens for the summer season at the beginning of October- May. Enquire if you have any questions about operating hours, reservations are recommended).
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Sleeps 4


Terms & Conditions
A valid VISA or MASTERCARD guarantees your booking with full payment of your booking being charged at the time of booking to secure your reservation.
Debit EFTPOS cards are unable to be processed online, hence cannot guarantee your booking. Alternately, a direct bank deposit is available via direct request with the Whistling Frog, please leave a note in the "Guest Comments" if you wish to use this form of payment. Direct Bank Deposits: Whistling Frog Resort, 123 185 0008124 00. Particulars: Last 6 digits of your booking reference number, Reference: your last name used on booking. A credit card will still be required for security purposes.
Please note that our on-site restaurant is not available year round, so please check our current hours of operation if you wish to join us during your stay. If the restaurant is closed during your stay, it is not a valid reason for cancellation and our standard cancellation policy applies. Our chef prepared Heat and Eat meals are available or the option to self-cater. At the current time the Restaurant will be closed until further notice and has postponed opening for the season. This is due to a number of variables and circumstances beyond our control. We have alternative food options available, including our chef-prepared heat and eat meals, Papatowai Country Store featuring the trendy Peake's Kitchen gourmet Food Truck. Follow them on facebook for their days and hours of operation and seasonal menu www.facebook.com/PeakesKitchen
Please ensure your room is departed securely with lights and heaters turned off, doors closed and locked. Please return your room key upon departure in our designated key box or at reception. If no key is returned upon departure a $40 key replacement fee will be charged. If your room requires additional cleaning after your stay, an "additional cleaning charge" will be incurred. Please ensure you are respectful of our units by leaving the rooms tidy upon departure, including dishes cleaned and put away.
Please ensure you have read and understood the payment and cancellation policies. These general policies, payment and cancellation policies are accepted when making a reservation/ booking.
Payment Policy
A valid VISA or MASTERCARD guarantees your booking with full payment of your booking being charged at the time of booking to secure your reservation.
Debit EFTPOS cards are unable to be processed online, hence cannot guarantee your booking. A Credit card fee of 2.5% applies to all credit card and Credit Debit card payments.
Alternately, a direct bank deposit is available via direct request with the Whistling Frog, please leave a note in the "Guest Comments" if you wish to use this form of payment. Direct Bank Deposits: Whistling Frog Resort, 123 185 0008124 00. Particulars: Last 6 digits of your booking reference number, Reference: your last name used on booking.
A credit card will still be required for security purposes.
Cancellation Policy
Cancellations must be submitted in writing via e-mail to stay@catlinsnz.com . If your plans change and you need to alter or cancel your booking, please notify us as soon as possible to ensure maximum possible flexibility and/or refund to you.
We offer 100% refund of your full booking deposit paid if you need to cancel or change your reservation dates within the first 24 hours from the date and time you initially made the accommodation booking with us.
If you cancel your booking, the following percentages of your full booking deposit paid will apply based on the length of time before your reservation arrival date with us. 70% of your full booking deposit paid refunded outside of 30 days prior to arrival, 50% of your full booking deposit paid refunded inside 30 days prior to arrival, 0% of your full booking deposit paid will be refunded within 7 days prior to arrival.
If you have booked through a Third party booking company, you will need to cancel directly with them. Please note there may be different cancellation policies in place, which would apply if you have made your initial booking through them. We recommend booking directly with us to ensure maximum booking flexibility in cancellation circumstances.
Reducing your date of departure, is considered a cancellation of those dates and the cancellation policy applies.
Please ensure your credit card details are correct when making your booking. We may cancel your reservation if invalid credit card information is provided or credit card is declined.
Unforeseen circumstances, weather, disasters or COVID are part of travel planning. Please refer to your travel insurance policy. In case of COVID lockdown, please contact us immediately and before your arrival date. We offer two remedies if your booking date of arrival is affected during a level 3 or 4 COVID lockdown. Option 1: A one time 100% transfer of your full accommodation deposit paid as credit towards your future booking with us, valid for up to 12 months from when contact is made prior to your arrival.
Option 2: You may cancel your reservation completely and our standard cancellation policy applies as stated above.
Credit card fees and online booking fees are non-refundable and non-transferable in any circumstance. Charges cannot be applied to other services or merchandise.