Manila Test 2

Termini e condizioni

Terms & Conditions
These terms and conditions apply to all services supplied by SiteMinder unless a separate user agreement applies. By completing and submitting a Registration Form to SiteMinder, or clicking “I Agree”, or using a SiteMinder Product, you acknowledge that you have read and agree with the following terms and conditions.

These terms and conditions have been translated into French, Italian, Spanish, German, Portuguese and Bahasa for reference purposes only.

This English version constitutes the binding agreement between you and SiteMinder to the exclusion of all other versions and all negotiations and disputes regarding the terms and conditions must be settled with regard to this English version.

1. Definitions and Interpretation
1.1 Definitions
In these terms and conditions, unless the context otherwise requires:

Agreement means the agreement constituted between SiteMinder and the Customer comprising these terms and conditions and any applicable Product Schedules.

Booking Sites means websites for online travel agents, distribution agents, global distribution services, wholesale travel agents and others through which a potential hotel guest can view, compare or reserve hotel accommodation and related goods and services.

Business Day means a day that is not a Saturday, Sunday or public holiday.

Commencement Date has the meaning given in clause 2.1.

Confidential Information of a party means any information marked as confidential or which by its nature the other party knows or ought to know is confidential (regardless of the form of the information and when it was acquired) and includes trade secrets, technical knowledge, concepts, designs, plans, precedents, processes, methods, techniques, knowhow, innovations, ideas, procedures, research data, financial data, databases, personnel data, computer software and programs, customer and supplier information, correspondence and letters and papers of every description including all copies or extracts of same relating to the affairs or business of the party.

Control in relation to an entity, means the capacity to determine the outcome of decisions about the entity’s financial and operating policies.

Consequential Loss means:

loss of revenue, loss of profits, loss of anticipated profits or loss of (or failure to achieve) anticipated savings;
loss of actual or potential opportunities or loss of contracts;
loss of or damage to goodwill or reputation;
loss arising from damage to credit rating or increased financing costs;
loss of data or corruption of data;
loss arising from business interruption or loss or damage resulting from wasted managed time; or
any indirect, special, economic, incidental or consequential loss or damage, howsoever arising, whether based in contract (including under any indemnity), in tort (including negligence), in equity, under the provisions of any law or otherwise.
Customer Software Application means any software used by the Customer to manage bookings, including any property management system or central reservation system, but excluding any SiteMinder Software.

Customer Users mean officers, employees, agents, contractors or representatives of the Customer.

Data Protection Requirements means any applicable legislation, regulation, statute or order which may apply from time to time relating to the collection, storage and use of Personal Information including (without limitation) the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles, the UK Data Protection Act 1998, the European Union General Data Protection Regulation, the Privacy and Electronic Communications (EC Directive) Regulations 2003, the Data Protection (Processing of Sensitive Personal Data) Order 2000 and comparable laws, as the case may be in the applicable jurisdiction, or any amendments and/or re-enactments thereof.

End User means a person who acquires a service from the Customer that is a resupplied version or a derived version of a Product or Service supplied to the Customer by SiteMinder.

End User Details means all information about the End Users in the Customer’s possession or control including, but not limited to, full name, billing address, street address and, if applicable, details of ordered and supplied Services.

Fault means any fault which renders a Product inoperable.

Fees means the fees payable by the Customer to SiteMinder for Products or Services provided under this Agreement, as specified in a relevant Sales Order Form.

Force Majeure Event means any act, event or cause which prevents a party from performing, or delays the performance of, any of its obligations under this Agreement, to the extent that the act, event or cause is beyond the reasonable control of the affected party, including (without limitation):

forces of nature, any act of God, fire, storm or explosion;
any strike, lockout, industrial action, war, sabotage, riot, act of terrorism, any denial of service attack, insurrection, civil commotion, national emergency (whether in fact or in law), power shortage, epidemic, quarantine, radiation or radioactive contamination;
any action or inaction by any organ of government or government agency;
a change in any law including any new law;
a breakdown of plant, machinery or equipment, telecommunications failure or shortages of labour, transportation, fuel, power or plant, machinery, equipment or material (including short supply from the regular source or supplier); or
a Supplier Failure.
Government Agency means any government or any public, statutory, governmental (including a local government), supra-governmental, semi-governmental or judicial body, entity, department or authority and includes any self-regulatory organisation established under statute.

GST means goods and services tax, or any comparable sales or value added tax or similar tax on sales or supplies in any applicable jurisdiction.

Guest means a guest at a Customer’s property.

Hotel Data means all data relating to Customer’s hotels, including (without limitation) room rates, room types, room availability, rate plans, restrictions, occupancy, Guest data, reservations, images and content.

Insolvency Event means in relation to a party:

a receiver, receiver and manager, trustee, administrator, other controller or similar official is appointed over any of the assets or undertaking of the party;
the party suspends payment of its debts generally;
the party is or becomes unable to pay its debts when they are due;
the party enters into or resolves to enter into any arrangement, composition or compromise with, or assignment for the benefit of, its creditors or any class of them;
the party ceases to carry on business or threatens to cease to carry on business;
a resolution is passed or any steps are taken to appoint, or to pass a resolution to appoint, an administrator;
an application or order is made for the winding up or dissolution of the other party, or a resolution is passed, or any steps are taken to pass a resolution, for the winding up or dissolution of the other party, otherwise than for the purpose of an amalgamation or reconstruction that has the prior written consent of the first party; or
a party is presumed to be insolvent within the meaning of any applicable statute or regulation, or threatens to do any of (a) – (g);
any similar or corresponding application or process is made, planned or threatened in any other jurisdiction in which the Services are provided or the Customer is located.
Intellectual Property Rights means all intellectual property rights, including the following rights:

patents, copyright, rights in circuit layouts, registered and unregistered designs, trade marks, domain names, business names and any right to have confidential information kept confidential; and
any application or right to apply for registration of any of the rights referred to in paragraph (a).
Interest Rate means 5% above the base cash rate of the Reserve Bank of Australia from time to time.

PCI DSS means the Payment Card Industry Data Security Standard issued by the Payment Card Industry Security Council from time to time and available at: https://www.pcisecuritystandards.org/document_library?document=pci_dss

Personal Information has the meaning given in the Privacy Act 1988 (Cth) as amended from time to time.

Product means a product supplied by SiteMinder including (without limitation) SiteMinder “Channel Manager”, SiteMinder “The Booking Button”, SiteMinder “Little Hotelier”, SiteMinder “Prophet” and SiteMinder “Canvas”, each as more particularly specified in the relevant Product Schedule.

Product Schedule means a schedule describing the specifications and functionality of each SiteMinder Product, as updated from time to time, which are available on the Website.

Registration Form means the application form completed by a Customer to commence a free trial of a Product.

Related Body Corporate means in relation to any entity, a company that Controls the entity, a company that is under the Control of the entity, or is Controlled by the same company that Controls the entity.

Sales Order Form means an order form or other communication between SiteMinder and the Customer, which details the Products the Customer has ordered.

Service means the supply of one or more Products and may also include any of the following:

installation, integration, maintenance, assistance or back up services;
any related documentation and websites (including source code and databases);
help desk systems and support;
other connectivity applications and interfaces;
conversion or adaptation of data and information on the Customer’s or End User’s systems;
the loading and/or preparation of copy or content of software, data, text, images, sounds, videos, and other content provided by SiteMinder or uploaded by SiteMinder.
SiteMinder means:

for any Customer principally located in Europe, Middle East or Africa – SiteMinder Distribution Limited (a company incorporated in England & Wales No. 07242801) of Waterfront, Hammersmith Embankment, Manbre Road, London W6 9RH, United Kingdom;
for any Customer principally located in the USA, Canada, Central and South America – SiteMinder Hospitality Corporation (a company incorporated in Delaware) having its principal place of business at The Colonnade, Tower 1, Suite 350, 15301 North Dallas Parkway, Addison TX 75001, USA;
for any other Customer – Online Ventures Pty Ltd (a company incorporated in Australia, ACN 121 931 744) of Level 3, 88 Cumberland Street, The Rocks, NSW 2000, Australia.
SiteMinder Infrastructure means any property or equipment (including computer hardware and software, electronic interfaces, platforms, databases, text, images, sounds, videos and other content) owned or used by SiteMinder which enable the Customer to access or use the Products.

SiteMinder Software means all software in the Products and/or SiteMinder Infrastructure.

Supplier Failure means a failure of any equipment, product or service supplied to SiteMinder by a third party which is required by SiteMinder to perform its obligations under this Agreement.

Third Party EULA means in respect of any Third Party Software, the licence terms which the Customer must comply with when using that Third Party Software.

Third Party Software means any software owned by a third party that SiteMinder uses or makes available to the Customer in connection with the supply with a Product or Service.

Third Party Software Owner means the owner of Third Party Software.

Trial Period means an initial period of 30 days commencing on the issue of a username and password to the Customer.

Website means https://www.siteminder.com/legal.

1.2 Interpretation
Headings are for convenience only and do not affect interpretation. The following rules of interpretation apply unless the context requires otherwise:

the singular includes the plural and conversely;
a gender includes all genders; a reference to a person includes a body corporate, an unincorporated body, enterprise, firm, trust, joint venture, syndicate or other entity and conversely;
a reference to a clause or schedule is to a clause of or schedule to this agreement;
a reference to any party to this agreement or any other agreement or document includes the party’s successors and permitted assigns;
a reference to any legislation or to any provision of any legislation includes any amendment, consolidation or replacement of it, and all regulations and statutory instruments issued under it;
a reference to conduct includes, without limitation, any omission, statement or undertaking, whether or not in writing;
a reference to a party is a party to this agreement or any person who executes a deed of accession to this agreement;
If any payment by a party under this agreement is due on a day which is not a Business Day, the due date will be the next Business Day in the same calendar month or, if none, the preceding Business Day; and
if an obligation must be performed by 2 or more persons it binds them jointly and individually.
2. Term and application of agreement
2.1 Term
This Agreement commences on the earlier of:

the first date the Customer clicks “I agree to the web terms and conditions” button on the Website accepting these terms and conditions;
the issue to the Customer of a username and password by SiteMinder,
the Customer’s first use of a Product or Service; or
the Billing Commencement Date under clause 4.1
(Commencement Date)

2.2 Termination
This Agreement continues to apply as long as SiteMinder continues to provide one or more Products or Services to the Customer, or otherwise terminated in accordance with clause 13.

3. Supply of Services
3.1 Access to and Use of Products and Services
SiteMinder grants the Customer access to the SiteMinder Infrastructure and use the Products specified in the Sales Order Form, subject to these terms and conditions, for the duration of the Term.

3.2 Use of Products and Services
Access to SiteMinder Infrastructure and use of Products as specified in clause 3.1 is granted subject to the following conditions:

the Products, SiteMinder Software and SiteMinder Infrastructure are for the Customer’s sole and exclusive use and may only be used as permitted under this Agreement;
the Products must not be used to provide, in whole or in part, any service or functionality which competes with SiteMinder’s Products or business;
the Customer must not reproduce or copy the SiteMinder Software in whole or in part except for backup and archive purposes;
the Customer must not use the SiteMinder Products or SiteMinder Infrastructure for any purpose other than the purpose for which it is supplied under this Agreement, including (without limitation):

for any improper or unlawful purpose;
to create for the purpose of, or in a manner that transmits, publishes or communicates material which is defamatory, offensive, abusive, indecent, discriminatory, menacing, unwanted, in breach of confidence, illegal or which brings SiteMinder or any of SiteMinder’s agents into disrepute;
in any way which damages or interferes with SiteMinder Infrastructure or the supply of the Service to other SiteMinder customers;
to host or transmit information which contains viruses or other harmful code or data designed to interrupt, damage, destroy or limit the functionality of any software, hardware or equipment; or
for any benchmarking or competitive purpose or to develop a similar or competitive product.
Where SiteMinder provides access to Third Party Software the Customer must comply with the terms of any Third Party EULA or other terms imposed by the Third Party Software Owner.
3.3 Service Warranties
SiteMinder represents and warrants that:

the Services will be supplied and supported by appropriately qualified and trained personnel acting with due skill, care and diligence;
it holds and has complied with all permits, licenses and other governmental authorisations necessary for conducting, carrying out and continuing its operations and business and it owns, controls or has obtained any and all necessary rights, licenses, permits and clearances required to provide the Services;
each Product complies with the relevant Product Schedule.
3.4 PCI DSS Compliance
SiteMinder warrants that it is PCI DSS compliant and must remain compliant for the duration of this Agreement. SiteMinder must store, process and transmit all cardholder data in accordance with the PCI DSS.

3.5 No reverse engineering
The Customer must not, and must ensure that any Customer User, End User or other third party to whom access has been granted by the Customer does not, modify, reverse engineer, decompile, create other works from, or disassemble any software programs contained in the SiteMinder Software or Third Party Software

3.6 Suspension or termination for breach
SiteMinder may suspend or terminate access to any Products or Services in the event of any breach or suspected breach of this clause 3.

3.7 Registration Form
Prior to commencing the use or trial of a Product, the Customer must complete and submit a Registration Form.
By lodging the Registration Form the Customer acknowledges that it has read, and agrees to comply with, these terms and conditions.
3.8 Application review and verification of identity
The Customer acknowledges that in assessing the application, SiteMinder may request additional information to verify the Customer’s identity and the size and scale its business, from the Customer or a third party (for example, a credit agency). The Customer expressly agrees to provide any information reasonably required for that purpose and authorises SiteMinder to contact any such third party to obtain relevant information.

3.9 Username and password
Once SiteMinder has approved the Customer’s application, SiteMinder will issue the Customer with a username and password to access the applicable Products. The Customer must not disclose the username or password to any person (other than Customer Users) without the express authorisation of SiteMinder.

3.10 Username Security
The Customer must maintain adequate security to ensure that no unauthorised person gains access to its username and password. The Customer is solely liable for any data input into the SiteMinder Infrastructure by any person using the Customer’s assigned username and password (whether authorised or not). SiteMinder expressly disclaims any liability in respect of any loss or damage suffered or incurred by the Customer as a result of incorrect data input into the SiteMinder Infrastructure or use of the Products by any person using the Customer username and password and indemnifies SiteMinder in respect of any loss liability incurred by SiteMinder in respect of any unauthorised use or access.

3.11 Storage of Credit Card Data
The Customer must not store credit card data, including name, number, expiry details or CVV in any part of a SiteMinder Product or database which is not specifically designed for the collection or storage of credit card information, eg a free text field, where the data is stored unencrypted and freely accessible to any person. The Customer indemnifies SiteMinder in respect of any loss or damage suffered as a result of a failure to comply with this clause.

4. Fees and Payment
4.1 Trial Period and commencement of billing
The Customer is entitled to use the relevant Products for the Trial Period free of charge. If the Customer does not wish to continue to use the Services after the end of the Trial Period it must terminate this agreement by written notice to SiteMinder at least one week prior to the end of the Trial Period. If the Customer does not terminate the Services in writing, SiteMinder will commence charging for the Services acquired by the Customer from the day after the last day of the Trial Period (Billing Commencement Date) and the Customer agrees to pay for the Products and Services supplied from the Billing Commencement Date.

4.2 Invoicing and payment
SiteMinder must invoice the Customer monthly in advance for Fees due under this Agreement in respect of Services to be provided in that month. The Customer must pay the invoiced Fees within 7 days of the invoice date in cleared funds without set-off, counterclaim or deduction of any kind including in respect of taxes, levies, imports, duties, charges (including intermediary bank charges) or fees.

4.3 Disputed invoices
If the Customer disputes any part of an invoice submitted by SiteMinder, the Customer must notify SiteMinder in writing within 7 days of receipt of the invoice of the reasons for disputing the invoice and pay the undisputed amount on or before the due date for payment. If the Customer does not notify SiteMinder within 7 days of receipt of the invoice the Customer will be deemed to have accepted the invoice as accurate.
The parties must endeavour to resolve the disputed amount between themselves within 10 days of the notification being given by the Customer. If the parties do not resolve the dispute within 10 days of notification in writing by the Customer, the dispute resolution procedure set out in clause 17 applies.
4.4 Suspension for non-payment
SiteMinder may suspend overdue accounts without notice to the Customer. A reinstatement charge applies to reactivate any suspended account once full payment has been received

4.5 GST
All prices quoted for supplies made and/or to be made under this Agreement are exclusive of GST, unless expressed to the contrary in writing.
If GST is applicable to any supply made by SiteMinder under this Agreement, SiteMinder may add to the amount otherwise payable an additional amount for the applicable GST.
The Customer agrees to pay SiteMinder such GST charge in the same manner and at the same time as the payment for the relevant supply.
SiteMinder will issue tax invoices to the Customer for the purposes of GST.
4.6 Annual Price Increase
Prices payable in respect of all products and services provided under this Agreement will increase by 5% per annum on each anniversary of the Commencement Date.

5. Customer’s Obligations
5.1 Use of Products
The Customer must:

maintain the necessary infrastructure to support the provision of the Services;
comply with any operational procedures and maintain any technical specifications specified in any Product Schedule, or documentation provided by SiteMinder, or other reasonable directions given by SiteMinder from time to time in relation to the Products;
comply with any applicable law and the requirements or directions of Government Agencies;
provide SiteMinder with all information, assistance and co-operation reasonably requested by SiteMinder in order to enable SiteMinder to meet its obligations under this Agreement;
not do, or omit to do, anything which the Customer is aware or ought reasonably to be aware, could have an adverse effect on the operation or maintenance of the Products or SiteMinder Infrastructure;
provide SiteMinder and its contractors, agents and employees with prompt access to the Customer Software Application and to the Customer’s personnel, equipment, data and information as is reasonably required to enable SiteMinder to provide the Services.
5.2 Site Content
The Customer is solely liable for all data uploaded into the SiteMinder Infrastructure and must ensure that all information and content provided is accurate and up to date. SiteMinder expressly disclaims any liability resulting from the publication of any inaccurate, defamatory, false or misleading information and the Customer indemnifies SiteMinder in respect of any loss, cost, damage or other liability incurred as a result of such data being included or available in a Product.

6. Maintenance and Suspension
6.1 Maintenance
SiteMinder or Third Party Software Owners may perform scheduled and unscheduled maintenance or perform updates in relation to the SiteMinder Infrastructure, the Products or the Third Party Software from time to time.
SiteMinder will use its reasonable efforts to give the Customer notice undertaking any scheduled maintenance and will use reasonable endeavours to perform all scheduled maintenance at times likely to minimise interference to the Customer. If SiteMinder is required to perform unscheduled or urgent maintenance, then SiteMinder will use reasonable efforts to provide prior notice to the Customer however the Customer accepts that such prior notice may not always be possible.
6.2 Suspension by SiteMinder
SiteMinder may, upon reasonable notice, without liability and with immediate effect suspend a Service for as long as SiteMinder, acting reasonably, considers it necessary to comply with any law, protect any person, or equipment, or enable authorised persons to attend to any emergency, or to prevent any flooding of data or other action of the Customer or End Users which is causing SiteMinder Infrastructure to perform at a reduced level.

7. Support
7.1 Support
The SiteMinder support team will deal directly with the Customer’s centralised support function regarding basic configuration changes for accommodation providers and otherwise will provide basic support enquiries during local business hours.

7.2 Room Mapping for Channel Manager
The Customer must perform all room mappings through the Channel Manager interface for all channels that are enabled for dynamic room mapping. SiteMinder must perform activation of all new channels and room mappings for channels that are not enabled for dynamic room mapping.

8. Fault reporting and restoration
8.1 Fault reporting
The Customer must report any Faults in relation to the Services to the SiteMinder network operations centre as soon as reasonably practicable after it becomes aware of them.
Before reporting a Fault, the Customer should take all reasonable steps to ensure that the Fault is with the Service and not caused by any of the Customer Software Applications or any Customer content or equipment.
SiteMinder is not responsible for rectifying Faults where the Fault arises in or is caused by its Third Party Software Owners or Third Party Software outside of SiteMinder’s reasonable control, but SiteMinder will request that Third Party Software Owners rectify such Faults, or where the Fault is with the Customer’s PMS or Booking Site.
The Customer is responsible for repairing faults relating to any Customer Software Applications, content or equipment.
8.2 Charges for restoration
The Customer is liable for all costs incurred by SiteMinder in restoring a Service where the Fault arises as a result of:

any fault in any equipment, software or any network unit which does not form part of the SiteMinder Infrastructure;
defects in Customer Software Applications, equipment or content;
any defects in the Customer’s PMS or Booking Site’s system; or
any act or omission of the Customer or Customer Users
9. Personal Information and Privacy
9.1 Personal Data
For the purposes of this clause 9, “Personal Data” means the Personal Information of a Customer, its employees and guests.
To the extent that Personal Data is collected, used, handled, processed and/or transferred under this Agreement by SiteMinder on behalf of the Customer, the Customer is the data controller and SiteMinder is the data processor. The purpose of processing Personal Data by SiteMinder is the performance of Services pursuant to this Agreement.
To the extent that Personal Data is collected, used, handled, processed and/or transferred under this Agreement, each party must comply with the applicable Data Protection Requirements and the terms of this Agreement.

9.2 SiteMinder’s Obligations
SiteMinder shall:

process the Personal Data only in accordance with the Customer’s documented reasonable and lawful instructions from time to time, for the purposes of performing its obligations under this Agreement and for no other purpose except as otherwise stated in clause 9.4 of this Agreement or as required by law;
implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing the Personal Data taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing;
ensure that persons authorised by Siteminder to process the Personal Data are under confidentiality obligations in respect of the Personal Data;
at the Customer’s cost, provide reasonable assistance on request to the Customer in complying with the rights of data subjects and with the Customer’s statutory obligations relating to data security, data breach notification, data protection impact assessments and related prior consultation procedures taking into account the nature of processing and the information available to SiteMinder;
promptly notify the Customer after becoming aware of a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorised access to or disclosure of Personal Data and SiteMinder and the Customer shall act in good faith in developing agreed public statements and any necessary notifications to data subjects in respect of any of the foregoing provided that nothing in this paragraph shall prevent a party from complying with its obligations under Data Protection Requirements;
save only to the extent required by law, after expiry or termination of this Contract at the choice and expense of the Customer return to the Customer or destroy all Personal Data in the possession or control of SiteMinder;
at the Customer’s cost, make available to the Customer such information as is reasonably necessary to demonstrate SiteMinder’s compliance with this clause 9;
at the Customer’s cost, allow the Customer to appoint an independent auditor to audit and inspect SiteMinder’s compliance with this clause 9. Such audit may occur once per calendar year, unless Data Protection Requirements applicable to the Customer require more frequent audit. Such an audit shall be carried out during business hours and the Customer shall provide at least 30 working days’ notice of any such audit, unless the Customer can demonstrate that it has genuine suspicion that SiteMinder has breached its obligations in this clause 9 in which case the Customer shall provide at least 5 working days’ notice of any such audit;
not transfer the Personal Data to a country outside the European Union without the authorisation of the Customer or as otherwise provided for in this Agreement unless the relevant territory ensures an adequate level of protection or appropriate standard contractual clauses approved by the EU have been put in place or other appropriate safeguards have been implemented; and
shall have the general ability to appoint subcontractors who may process Personal Data in order to perform SiteMinder’s obligations under this Agreement provided that the contracts with such subcontractors shall incorporate terms which are substantially the same as those set out in this clause 9 and, for the avoidance of doubt, which encompass the obligations referred to in Article 28(3) of the General Data Protection Regulation. SiteMinder shall notify the Customer of such subcontractors and when subcontractors are appointed or replaced.
9.3 Customer’s Obligations
The Customer warrants, represents and undertakes that all instructions given to SiteMinder by the Customer in respect of Personal Data shall at all times be in accordance with the applicable Data Protection Requirements and shall, if requested by SiteMinder provide such evidence as SiteMinder requests to demonstrate that such instructions are in accordance with the applicable Data Protection Requirements.
The Customer shall ensure that any Personal Data it collects is collected and supplied to SiteMinder in a manner compliant with the Data Protection Requirements including by providing all notices and obtaining all consents required under the Data Protection Requirements in order for SiteMinder to process Personal Data fairly and lawfully in connection with the Services and in accordance with this Agreement and shall notify SiteMinder on becoming aware of Personal Data becoming inaccurate.
If the Customer requests SiteMinder to transfer the Personal Data outside the European Union, the Customer shall ensure that appropriate safeguards are in place to permit the transfer of the Personal Data outside the European Union.
9.4 Use and disclosure of Personal Information
The Cust

Norme di pagamento

The payment policy applies to all companies

Due date is calculated by applying agreed terms to the latter of valid invoice presented or goods receipt date. All invoices are paid on our calculated due date.
If an invoice falls due during a weekend or holiday, the payment transaction is executed on the following business day.
The most preferable way of delivering invoices is through PDF-format (read more about the invoice requirements).
We pay only correct invoices.
In case of any disagreements concerning content of invoices, full crediting is claimed along with a new corrected invoice.
All invoices must be in accordance with our invoice requirements, otherwise the document will not be processed for payment.

Norme di cancellazione

'Cancellation of any booking less than one week from the date of arrival will result in 20% charge of the total room cost'