OPERA VILLA

Allgemeine Geschäftsbedingungen

All bookings are for accommodation purposes only.
Guest rooms and the villa or the facilities are unable to be used for gatherings, parties or events of any size other than in the booking details unless with direct written confirmation from the Villa on an events basis booking. No refunds shall be provided should the guests not meet these requirements.

No animals / pets allowed on property.

Indonesian Government Hygiene and Cleanliness
At our Villa, guests comfort, health and safety are always our primary concern, and we would like to reassure our guests that we have high standards of health and safety in place.
This is an unprecedented, unfortunate and challenging situation for the tourism, travel and event sector in Bali. We will continue to monitor the evolving situation of COVID-19 closely and are following the of the local health and government authorities.

Opera Villa has recently been certified and inspected by the Indonesian government in CHSE. Which stands for Cleanliness, Health, Safety, and Environment.
CHSE adalah singkatan dari Cleanliness (Kebersihan), Health (Kesehatan), Safety (Keamanan), dan Environment (Ramah lingkungan)

As part of our commitment, kindly refer to some of our measures below to reassure you of the actions we are taking to protect the health and safety of our guests and team.

• The completion of Health Declaration Form completed during check in for any guests who have been overseas within the last 14 days.
• Hand Washing Area + Sanitizer Available
• Masks to be available on request
• Cleaning/disinfecting in the entrance and welcoming areas of the Villa are done at least twice daily.
• Hand sanitizers in place place with signs reminding guests on the importance of washing hands.
• Indoor and Outdoor tables and all chairs cleaned with disinfectant after guest use
• All kitchens are thoroughly disinfected and cleaned after use to ensure cleanliness and food safety
• If there is any guest with COVID-19 symptoms (fever, cough, shortness of breath and respiratory problems), the Villa Manager will assist the guest according to the official protocol by the Government.
• Telephone Numbers of medical facilities and local services on the island are provided to all guests in the guest compendium.

Should you have any questions during your stay about this, please contact the Manager on duty.

Zahlungsbedingungen

Your payment conditions may change depending on the rate you have chosen.

For bookings traveling in 2021 to 19th December.

A 20% non refundable deposit is required to hold the villa (change of dates are permitted with conditions)

Full payment is required no less than 14 days prior to arrival.

Conditions valid for stays from 20th December 2021 to 5th January 2022

A 20% non refundable deposit is required to hold the villa (change of dates are permitted with conditions)

Full payment is required no less than 21 days prior to arrival.

For bookings traveling in 2022.

Any promotions are valid for new bookings only.
Due to the changing regulations:
No deposits currently required upon booking.
We will contact you again in early 2022 in regards to the deposit and terms and conditions. Guests may either choose to continue with the booking accepting the 2022 conditions, or cancel.
If you have further questions, reservations@operavilla.com

BILLING
During your stay any minibar, food, beverage and any activity items can added to a bill for your group. Upon check out payment can be made with cash. Safe deposit boxes are provided in all bedrooms please keep cash and personal or valuable items here.

Stornierungsbedingungen

Your cancellation policy may change depending on the rate you have chosen.

For bookings traveling in 2021

Cancellations outside of 7 days of arrival, the deposit is non refundable but the deposit may be used and moved to an alternative date within 3 months of the original booking.

Cancellations inside of 7 days prior to arrival, 20% cancellation fee.

Promotional Rates 2021
Cancellations after booking, before 14 days prior to arrival. The deposit is non refundable but the deposit may be used as a credit and moved to an alternative date within 3 months of the original booking.

Cancellations 13 to 8 days of arrival, 50% cancellation fee (dates cannot be changed for future use)

Cancellations 7 days prior to arrival day, 100% cancellation fee (dates cannot be changed for future use)

Conditions valid for stays from 20th December 2021 to 5th January 2022

Cancellations outside of 21 days of arrival, the deposit is non refundable but the deposit may be used as a credit and moved to an alternative date within 2 months of the original booking.
Cancellations 20 to 8 days prior to arrival, 50% cancellation fee (dates cannot be changed for future use)
Cancellations 7 days prior to arrival day, 100% cancellation fee (dates cannot be changed for future use)

We understand during this time situations and regulations can change without notice. We will do our best to accommodate.

Please refer to your travel insurance policy for cover on any acts of nature i.e. Earthquake, Floods, Pandemics, flight or booking cancellations. Travel insurance is recommended

We understand during these times regulations are continually changing. We will amend our policies according to any significant changes within the tourism sector.

For bookings traveling in 2022.
Please inquire direct at reservations@operavilla.com in regards to cancellation policies.