Palm Waters

Términos y condiciones

All bookings are accepted on the basis that you have read, understood and agree to abide, and be bound by, the following Terms and Conditions
Keys will be issued once you have agreed to the Terms and Conditions and paid all accommodation/ booking fees in full.

Please contact our reception on 07 4772 6011 if you require further clarification.

Our office hours are Monday to Friday 8:30am to 2:00pm. We are closed on weekends and Public holidays.

Our check-in time is from 12:30pm, an early check-in may be arranged subject to availability. The check-out time is 9:30am; later check-out times are subject to availability and may incur a day use charge. If you are arriving after 2pm weekdays or on the weekend please ensure you contact reception 24 hours before arrival, to seek instruction on your check-in process.

Pets may be allowed to stay on approval from management, there are a limited number of units that are pet friendly.
Only one pet per booking is acceptable. Pets must not be left unattended at any time.

Política de pago

A security deposit is required for all bookings. Payment of one night is required at the time of booking. With the balance payable on arrival. In the case of an after hours arrival please make arrangements to pay before check in.

Política de cancelación

Cancellation is free up to 7 days prior to your arrival date, however if you cancel your reservation after a deposit has been taken an administration fee of $35.00 will apply.
In the event of a non-arrival or there being less than 48 hours’ notice of departure, one nights accommodation will be charged.

Bookings made through online booking agencies will be subject to the online booking agency cancellation policy.