Villa Rani, Byron Bay

条款和条件

We would appreciate it if you read our terms and conditions closely to ensure mutual understanding of the property Villa Rani.

Please be advised - there is a one-off cleaning fee of $150.00 AUD per stay which will be automatically added on top of our standard rate upon transferring your funds. In these uncertain times, there is also an administration fee (non-refundable) of $100.00 AUD which will be automatically added to your booking total.

We require you prior to your arrival to kindly send through the first names of each individual within your party as well as breed information of your pets (maximum of 2 pets per party) that you may be arriving with.

Please ensure that all personal details are correct prior to your arrival, should there be any adjustments that are required to be made please inform us within 24 hours of your online booking.

Our standard check-in time is after 2:00 PM followed by a checkout time of 10:00 AM. If you wish for a late checkout of 1:00 PM, this must be requested 1 day prior to your checkout date for an additional $50.00 AUD.

Please bear in mind that Villa Rani is not a serviced accommodation with routine cleaning and supply replenishment. Villa Rani provides you with basic initial necessities such as body wash, shampoo, conditioner, tea, coffee, milk, orange juice and other basic ingredients such as flour, butter and eggs. We do not provide or accept requests for refills or extra ingredients once guests have used up the ingredients that have been provided initially upon arrival. We ask that you kindly purchase and use your own supplies in the case that any of our initial supplies do not last the entire duration of your stay.

At Villa Rani, you have fully equipped private washing and drying facilities therefore, we request that you please do your own laundry (i.e washing and drying your own towels etc should they need to be replenished). If you are staying for more than 1 week we are able to provide you with fresh towels and linen, however, we encourage guests to use the washing facilities provided. If you need fresh bed linen (after staying 7+ days), we will provide this for you, however, we do not offer to change your linen for you - this is the guest's responsibility.

We have a 2 car maximum capacity per party due to parking restrictions. We do not provide any type of undercover parking, therefore, all of our parking is strictly located outside. It is the responsibility of our guests to bring with them their own personal car covers etc if they feel that they need to protect their car/s from the elements during their stay. Villa Rani will not be able to assist you with providing undercover parking or shelter for your vehicle/s at any time.

We have a strict non-smoking protocol which we would appreciate it if you highly respect this. Additionally, Villa Rani prohibits parties or personal events of any kind which may produce excessive sounds as this is private property. Damages up to $1000.00 AUD will be charged at your expense for any breakages or breaches of our terms and conditions regarding smoking and social gatherings such as parties.

The property is suitable for children under 2 years old but not suitable for children between 2-12 years old. Special requests are considered. We are able to provide a travel cot if needed free of charge for your child under 2 years old.

We are determined to provide a relaxing and restorative getaway experience for all guests. We have ramp access into the main outdoor module of the Villa from the car park and entrance. However, the door/entrance-ways etc become more narrow in the bedroom and bathroom areas. We can confirm that the bedroom entrances are approximately 970mm and the bathroom entrances are 670mm. We would sincerely appreciate it if you could please share your needs and requirements with us and we will try our best to meet your needs in any way that we can.

Pets are allowed on the five-acre property. However, please notify the property prior to your arrival how many and what type of pet/s you are travelling with. Please ensure that your pets are kept on a leash due to the resident cats and that they are responsibly monitored and considerate of the surrounding natural wildlife and habitat. Please also ensure that your pets are well cleaned up during your stay and prior to your departure.

As this is private property, we expect guests to be sound conscious throughout their stay - particularly after 10:00 PM. Please proactively seek the owner and management's permission prior to inviting any additional guests. We will allow you (provided you have obtained our permission) to invite additional family or friends over for lunch or dinner etc, however, we will not provide accommodation for any people not included in your initial booking. We do not provide extra beds for anyone added after your original booking.

We expect that before checking out Villa Rani is left as it was found, meaning that all dishes are washed before your departure and that excessive mess is avoided.

Here at Villa Rani, we are doing our part to be environmentally friendly, therefore your help to do the same with water (we are on a water tank) and electricity would be most appreciated. Please also ensure that all lights and fans are switched off and that the villa doors are closed before going out.

Payment Policy

At the time of making a booking at Villa Rani, your credit card details (all major cards accepted) are required to guarantee and validate your booking. Funds are not taken out automatically from your nominated card used at checkout, therefore electronic funds transfer is required (EFT).

Payment of AUD via bank transfer or PayPal will be required within 3 days prior to your arrival. Please refer to your invoice for the exact amount required for transfer.

Please be advised - there is a one-off cleaning fee of $150.00 AUD per stay which will be automatically added on top of our standard rate upon transferring your funds. In these uncertain times, there is also an administration fee (non-refundable) of $100.00 AUD which will be automatically added to your booking total.

You will receive an automated email to the email address which you provide detailing the relevant steps to take in order to confirm and pay for your booking before you arrive.

Cancellation Policy

For all cancellations and or changes to your booking these must be provided in written form.

Should you wish to modify your booking please contact us immediately after your booking and we will do our best to assist free of charge.

We have a moderate cancellation policy meaning in order to gain a full-refund if you are unable to make your stay you must notify the property up until 5 days prior to arrival.