White Sand Jervis Bay

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Please note we only accept direct bookings so that we may continue to support Australian small businesses rather than overseas corporate platforms, and please keep in mind we will never sell or share your personal information with anyone.

You will experience 5-Star Service with a smile, and of course you can speak with us directly! We aim to respond to your booking request within a few short hours. So THANK YOU for choosing to book with us direct and help support small family businesses and the Shoalhaven community.

Now it's time for your Getaway to Paradise...
We look forward to welcoming you soon at White Sand Jervis Bay!

TERMS & CONDITIONS
Please read these terms and conditions carefully.

When you make a booking, you agree to accept on behalf of your group the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking.

As the owners, we will make every effort to ensure the property is available as booked. However we reserve the right to make alterations to bookings due to unforeseen circumstances.

Our property is for domestic use only and you are required to comply with the following conditions:

CHECK-IN
Self-check-in is from 3:00pm. A code will be provided in your pre-arrival email and we will contact you on your mobile on the day to ensure you have arrived safely. We may personally welcome you at the property depending upon your time of arrival.

BATHROOM AMENITIES
Amenities - we provide one bath towel per guest, face towels, hand towels, bath mats and Australian botanical bathroom toiletries. Please bring additional towels if required and your own beach towels.

LINEN & EXTRA CLEANING SERVICE
We offer a mid-stay clean including a complimentary service and linen change for guests staying longer than 7 nights.

FURNITURE
Furniture - We kindly ask that you please do not move around any of the furniture in our property and respect the property as if it's your own home.

BOOKING CONFIRMATION
Number of people should not exceed the number stated on the Confirmation Notice or as subsequently agreed by email. Fees will apply for excess people not agreed with the owners in advance.

STRICTLY NO-SMOKING
Our property is an immaculately clean and a non-smoking property. We trust you will respect our property during your stay.

NO PARTIES OR FUNCTIONS
Parties and Functions are strictly prohibited and breach of this condition may result in loss of your bond and/or additional payments.

INDEMNITY
Damage, Breakages, Theft, Injury or Loss are your responsibility during your stay, as is your conduct, actions and safety. To maintain a high standard we kindly ask that you respect our property as if its your own. In the event of damage to the property, equipment, breakages, loss or if extra cleaning is required the amount required to replace or repair any of the above will be deducted from the security bond. An excess will also be charged if the amount payable exceeds the security bond.

NOISE
Please be respectful and mindful of our neighbours. Excessive noise and disruption will not be tolerated and may result in eviction and loss of bond.

CHECK-OUT
Check-out time is 11:00am although we may be able to accommodate a later check-out, just ask us.

Departure - Windows need to be closed and doors locked. The property should be left in the same state as its condition on arrival, neat and tidy.

We kindly ask that dishes are washed and put away, the BBQ cleaned and stored, rubbish removed and bins taken out to the kerb for Tuesday collection.

Please take all your personal items with you.

Loss - the owners take no responsibility for your personal property.

PET POLICY
Unfortunately no pets are permitted at our property. Cleaning charges will apply if this condition is breached.

VARIATIONS
Variations to these terms and conditions may only be made by prior arrangements with the owner in writing.

SPECIAL OFFERS
We offer our clients/guests home design experiences and consultations to help with their new home or renovation project. Contact us at stay@whitesandjervisbay.com for these special offers or any specific requirements you may have. We'd love to be part of your new home design journey!

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50% deposit payment is required at time of booking to secure your dates with remainder due 14 days prior to your arrival. We accept direct deposit, Visa, Mastercard or Paypal.

SECURITY BOND
All property bookings incur a refundable Security Bond payment of $500. It will be refunded within 14 days in full subject to the terms and conditions being met.

Your credit card details will be held on the system and your card will be automatically debited in the event of: damage to the property, equipment, breakages or if extra cleaning is required.

You will receive a separate Notification for the processing of the Deposit payment and Security Bond.

Bookings are not confirmed until the payment is receipted. If payment is not received by the due date the owners reserve the right to cancel the booking. Payment of the rental deposit constitutes your acceptance of the Terms and Conditions.

Rates quoted are in Australian dollars and are subject to change at any time.

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Written notification must be provided for all booking cancellations or modifications. We will happily work with you to reschedule your dates pending availability, however please note:

- If you cancel or modify with 3 or more months notice prior to your arrival date a 20% cancellation fee of the booking total will be incurred;

- If you cancel or modify between 3-1 month prior to your arrival date a 35% cancellation fee of the booking total will be incurred;

- If you cancel or modify within 30 days of your arrival date a 50% cancellation fee of the booking total will be incurred;

- If you cancel or modify less than 14 days prior to your arrival date 100% of the booking total will be retained;

- No cancellations or modifications are accepted on the day of arrival or after check in.

The owners will make every effort to ensure the property is available as booked and reserve the right to make alterations to bookings due to unforeseen circumstances.

*Should your stay be affected by government imposed restrictions, we offer flexibility in our current cancellation policy by way of a credit note to the value of the original booking less $150 administration fee, for change of date to postpone your stay.

We strongly recommend travel insurance to cover cancellations, travel delays and all other unforeseen and unexpected circumstances.