The Mouses House Rainforest Retreat

Terms & Conditions

By paying your deposit you are agreeing fully to the terms and conditions outlined below ;
* It is suggested that guests seek travel insurance (particularly for longer stays) to cover cancellations, loss of deposits, medical and other emergencies.
* Tariff includes firewood and free use of Wi-Fi Internet, hot tub, sauna room, tennis court, bikes and movies on-demand.
* Extra optional items like food baskets, telephone calls, purchased drinks etc must be paid for before departure. Costs will be automatically charged to your credit card otherwise.
* Guests are responsible for damage, loss or theft from their chalet. Replacement costs will be automatically charged to your credit card.
* Two singles staying in the same chalet requesting separate bedding will incur a surcharge of $15.- to cover extra bedding costs and labour.
* Gift vouchers are non refundable and are subject to the same terms as a normal booking.
* No refund for time unused, unless re-let.
* Smoking is only permitted outside your chalet.
* Surcharges and minimum night stays may apply throughout the year.
* A 20% surcharge is applied for stays over all long weekends and between 24th December to 2nd January.
* Tariffs, booking terms and conditions plus our cancellation policy are subject to change without notice.
* All tariffs include GST (Goods and Services Tax)
* Visa & MasterCard +0.6% Amex +1.8%
* Sorry, No pets allowed.
* We thank you for your understanding of the above terms and conditions.

Payment Policy

* At the time of booking, you will be required to pay a deposit up to $300.- to secure your chalet. We prefer payment with a credit card or Direct Debit via PayID.
* PAYID : reservations@mouseshouse.com.au
* Visa & MasterCard +0.6% Amex +1.8%
* Website deposit payment occur instantly to 12 hours after processing your reservation.
* Other deposit options are available - Direct Debit, Cheque, Money Order or PayPal (+2.5%). This must be paid within 3 days of booking. Contact us directly for details or pay directly via :
PayID - reservations@mouseshouse.com.au
QBank BSB: 704 052 Account Nº: 1028773 Account Name: The Mouses House Reference: Your surname & arrival date i.e. Jones, March 22

* Balance of your account is payable on arrival, unless we request a further deposit for longer stays.

Cancellation Policy

Standard Cancellation Policy :
* As we hold your $300.- deposit and booking in good faith, we operate under a 21 day cancellation policy.
* If booking cancelled more than 21 days before arrival, a refund is given less our cancellation fee $65.-
* If booking is cancelled or modified (change of arrival date) within 21 days prior to arrival date, the chalet time must first be re-let. Otherwise full payment is still required.
* If we have fully re-let your booked chalet time, guests are then welcome to a refund less our $65.- cancellation fee, or move the booking to a future date. This option is cost free.

No Change Cancellation Policy :
If guests opted for our discounted rate with the No Change cancellation policy, this policy over-rules our standard policy and has the following conditions :-

Exclusive Offer on Official Site | 2 or 3 Nights Minimum | Sunday to Thursday nights only | Booking can not be amended or cancelled and is non refundable | 100% of the chalet charged at time of reservation | No other discounts allowed | Not available for telephone bookings.